At Sarla Creations, we are committed to ensuring a smooth and hassle-free shopping experience.
Our shipping policy outlines the details regarding order processing, shipping timelines, and delivery services.
Order Processing Time
All orders are processed within [5] business days (excluding weekends and holidays).
- Orders with customization may require additional processing time.
- You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Charges
- Shipping charges vary based on the delivery location and will be calculated at checkout.
- Free shipping may be available for orders above a certain amount.
- Any additional duties or taxes (for international orders) are the customer's responsibility.
Estimated Delivery Time
- **Domestic Orders:** Estimated delivery within [5] to [10] business days.
- **International Orders:** Estimated delivery within [10] to [15] business days.
- Delivery timelines may vary due to unforeseen delays caused by courier partners or external factors.
Tracking & Notifications
- Once your order is shipped, a tracking number will be sent via email/SMS/Whatsaap
- Customers can track their order through the provided tracking link.
Delays & Lost Shipments
- In rare cases, shipping delays may occur due to external factors such as weather, customs clearance, or logistical disruptions.
- If your order is significantly delayed or lost, please contact us at sarlacreations1@gmail.com.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, notify us within [2] days of delivery.
- We will arrange for a replacement or issue a refund, subject to verification for which the customer will have to ship the products back to us at our office address.
Contact Us
For any shipping-related inquiries, please reach out to us at:
**Sarla Creations**
Email: sarlacreations1@gmail.com
Phone: +919143279405
Address: First Floor, Salt Lake, BH-191, BH Block, Sector II, Bidhannagar, Kolkata, West Bengal 700091
