At Sarla Creations, we strive to provide high-quality products that meet your expectations. However, if you are not satisfied with your purchase, we offer returns, alterations, and refunds under specific conditions as outlined below.
Returns Policy
- We accept returns only for defective, damaged, or incorrect items.
- Items must be returned in their original condition, unused, and with all tags intact.
- Returns must be initiated within [2] days of delivery.
- Customized or made-to-order items are non-returnable.
How to Initiate a Return
1. Contact us at sarlacreations1@gmail.com within [2] days of receiving your order.
2. Provide your order number and a clear image of the product showing the defect or issue.
3. Once approved, we will provide return instructions. The item must be shipped back within [3] days.
4. Customers are responsible for return shipping.
Alterations Policy
- We offer minor alterations for select products (if applicable).
- Alterations requests must be made within [2] days of receiving your order.
- Customers may be required to bear alteration and shipping costs.
- Altered products are non-returnable.
Refunds Policy
- Once we receive and inspect the returned product, we will process the refund within [10] business days.
- Refunds will be credited to the original payment method.
- Shipping and handling charges are non-refundable.
- If you have not received your refund within the expected time frame, please contact us.
Exchange Policy
- We do not offer direct exchanges. It is only applicable incase of wrong product being delivered or damaged goods being shipped to the customer
Contact Us
For any inquiries related to returns, alterations, or refunds, please reach out to us at:
**Sarla Creations**
Email: sarlacreations1@gmail.com
Phone: +919143279405
Address: First Floor, Salt Lake, BH-191, BH Block, Sector II, Bidhannagar, Kolkata, West Bengal 700091
